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1.1 Introduction

Welcome to the website and online commerce platforms operated by Inaipro Point Private Limited (“Company”, “we”, “our”).

We sell consumer products under the brands:
   •    CrestKare Heritage Foods™ (food, snacks, staples, nutraceutical powders, etc.)
   •    CrestKare® (healthcare, wellness, beauty, personal care, lifestyle)

Use of our website, WhatsApp shop, catalogues, products or services constitutes acceptance of these Terms.

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1.2 Nature of Services

We sell food, health, wellness, cosmetic, personal care, household, and general consumer products online through:
   •    Website
   •    WhatsApp API / Shop
   •    Social commerce integrations

Sales, support and communication are provided only by WhatsApp and email.
We do not offer a call center.
We may call you if required.

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1.3 Eligibility

You must be:
   •    18+ years of age
   •    Legally competent

Use by minors is at the responsibility of the guardian.

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1.4 Product Information & Availability

Products sold under CrestKare Heritage Foods™ and CrestKare® may vary by:
   •    ingredients
   •    packaging
   •    batch
   •    taste, texture, fragrance

We reserve the right to modify, discontinue or change products at any time without notice.

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1.5 Health Products & Advice Disclaimer

Products sold under CrestKare Heritage Foods™ and CrestKare® are not medicines.

They do not claim to:
   •    diagnose
   •    treat
   •    cure
   •    prevent disease

Information provided is general and informational, not medical advice.

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1.6 Product Use & Safety

Customers must read labels and usage instructions for all products.

We are not liable for:
   •    misuse
   •    allergic reactions
   •    cosmetic irritation
   •    dietary problems

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1.7 Orders, Pricing, Payment

Orders must be paid in full at the time of purchase.

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1.8 Shipping, Risk of Loss & Delays

Shipping cost is extra.

Risk of loss transfers to you when:
   •    goods are handed over to courier, or
   •    dispatched from warehouse

We are not liable for:
   •    delays
   •    courier negligence
   •    lost packages

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1.9 Returns, Refunds & Replacement

No Returns & No Refunds

All sales are final.
No returns or refunds for any reason.

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1.10 Customer Conduct

Harassment or abuse of support staff is prohibited.

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1.11 Intellectual Property

All trademarks, including:
   •    CrestKare Heritage Foods™
   •    CrestKare®

are property of Inaipro Point Private Limited.
Unauthorized use is prohibited.

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1.12 Data Collection, Sharing & Commercialization

Customer data may be:
   •    collected
   •    analyzed
   •    shared
   •    sold
   •    traded
   •    transferred

as part of business operations.

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1.13 IMAGES USED IN PACKAGING & MARKETING POLICY

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1. Representation Purpose Only

All product images, graphics, illustrations, and design elements are for representation only.
Actual product may differ.

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2. No Warranty on Image Accuracy

No warranty regarding:
   •    visual accuracy
   •    colour matching
   •    product proportions
   •    label formatting
   •    printed content layout

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3. Ingredient & Colour Variations

Natural variations in:
   •    colour
   •    aroma
   •    texture
   •    particle size
   •    taste

are not grounds for refund, return, or replacement.

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4. Packaging Changes Without Notice

Packaging may change without notice for:
   •    supplier availability
   •    brand updates
   •    regulatory compliance
   •    manufacturing improvements

No entitlement to refund or claim.

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5. Product Quantity & Visual Suggestion

Images may include serving suggestions or props.
Unless specified, they are not included.
Net quantity printed on label is binding.

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6. Typography, Printing, and Color Limitations

Differences due to manufacturing or display variances are not defects.

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7. No Grounds for Returns or Complaints

Variation between images and delivered products shall not constitute grounds for complaint unless product is adulterated, contaminated, or unsafe.

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8. Intellectual Property Ownership

All visuals are owned by Inaipro Point Private Limited.
Unauthorized use is prohibited.

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9. Third-Party Platform Imagery

We are not liable for:
   •    outdated images
   •    inaccurate representation
   •    unauthorized edits

Customers must rely on physical product specifications.

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1.14 Limitation of Liability

For all products, we are not liable for:
   •    injury
   •    allergic reaction
   •    dietary reaction
   •    cosmetic reaction
   •    indirect or consequential damages

Total liability is limited to ₹100.

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1.15 Indemnity

User agrees to indemnify us against claims due to:
   •    misuse
   •    breach
   •    false claims
   •    chargebacks

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1.16 Arbitration

All disputes shall be resolved through binding arbitration in Chennai, Tamil Nadu.
No litigation, class action, or punitive damages permitted.

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1.17 Governing Law

These Terms are governed by laws of India.

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1.18 Termination

We may suspend or terminate accounts without notice.
No refund.

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1.19 Modification of Terms

We may modify Terms without notice.
Continued use constitutes acceptance.

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1.20 Severability

Invalid provisions do not affect remaining terms.

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1.21 Force Majeure

We are not liable for events beyond our control.

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InaiPro Point Private Limited

Last Updated: 01.12.2025